We ship to wherever deliverable by major carriers (i.e. DHL, UPS, FedEx, USPS), with a few exceptions:

If you are based in Japan or Vietnam, please purchase from our certified resellers.

This product can be delivered to you for free. Shipping will usually be arranged within 2 business days upon your order. A tracking ID will be provided once your order has shipped, but please note that the carrier may issue a new tracking ID within a few days. Check the following table for more details:

所有訂單均從我們在中國的倉庫出貨。包裹依照國際商業用語「完稅交貨」(ddp) 運送。

*雖然我們可以將透過郵政服務發送的訂單運送到郵政信箱，但請注意，這可能會導致交貨時間更長。對於國際運輸，主要承運商不會送貨到郵政信箱。我們建議提供實際地址，以便更快、更可靠地交付。

You will receive those items in the standard package:

Clarii PRO C20 (incl. detachable thumb hook), mouthpiece (2 types), mouthpiece cap, USB Type-C cable, EasyRec cable (incl. an 1/8’’ to 1/4’’ stereo adapter and a Type-C to Lightning adapter), adjustable neck strap, screwdriver, dedicated hand carry bag (with bag strap), User’s Manual, Quickstart Guide, Sound List & Fingering Charts, Quality Certificate

If you purchase an accessory, it will most likely be in the same package but a separate box.

We will either announce the method to acquire other accessories or supply them to your regional distributor(s) in the future.

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Free exchange is offered to any unit found defective within 1 month of delivery.

Free return is eligible to units within 7 days of delivery. We may invite you to keep the unit for another 2 weeks in case you find better ways to use it. The default settings may not be favorable to all people.

In any case, if you are considering cancelling, please contact us first to figure out alternative solutions.

For goods lawfully purchased from store.robkoo.com and/or our authorized resellers, Robkoo warrants that this product will be free of defects in materials and manufacture under normal use for one year. The warranty term begins on the date of delivery. A proof of purchase in the form of receipt and a proof of delivery may be required. The warranty is conditioned on proper use of the product by the purchaser. Robkoo reserves the right to deny this Limited One Year Warranty if the defect is the result of abuse, neglect, alteration or attempted repair by non-authorized personnel. Upon return of the warranty-eligible product to Robkoo or an authorized repair center, your product will be repaired or replaced, free of charge, with a functional equivalent product that is new or refurbished in Robkoo’s discretion.

As stated above, the product warranty does not apply to any product purchased other than through the website(store.robkoo.com) and/or our authorized resellers. Claims relating to products purchased from a reseller must be taken up with the reseller.

Please contact us if you wish to exercise your rights under this warranty.

Customers located in countries with certified resellers are covered by repair service. We work with reputable local technicians to help get your unit back to shape. Warranty repairs are free.

Customers located elsewhere can typically receive a new unit until we contact you to hand over the problematic unit to a repair centre.